Frequently Asked Questions

Everything you need to know about your VGN tech experience.

How long does shipping take for VGN electronics?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy on opened hardware?

We offer a 30-day return policy. If the item is opened, it must be returned in the original packaging with all accessories included. A small restocking fee may apply to certain high-end components.

Do VGN products come with a manufacturer warranty?

Yes, all VGN electronic devices include a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Affirm.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your VGN account.

Are your products compatible with both Windows and macOS?

Most VGN peripherals and devices are plug-and-play compatible with Windows, macOS, and Linux. Please check the 'Specifications' section on the individual product page for specific software requirements.